RFL first governing body to pass Sport England scheme

Date published: Monday, June 2, 2014

The RFL has become the first national governing body to pass Sport England’s leading national quality scheme, Quest.
Quest is the most highly regarded improvement programme within the sports and leisure industry and its rigorous assessments challenge the very best sport and leisure organisations in the UK, including county sports partnerships, local authorities, leisure trusts and, now, a major national governing body of sportIn order to achieve Quest accreditation, the RFL Community Department conducted a self-assessment exercise and underwent a one-day external assessment, covering eight core modules including both partner and staff focus groups.
RFL Director of Participation and Strategic Partnerships David Gent said: “This is a fantastic achievement and a real team effort. Quest is much more than a tick-box exercise, it is an ongoing programme to improve the services we provide, and a great way to demonstrate our achievements.
“Quest helps us to assess our strengths, value and impact. Just as importantly, working with the external assessor has enabled us to identify areas where we can improve based on best practice in the sector. In this respect, Quest is invaluable.”
Quest Operations Director Caroline Constantine said: Quest is all about improvement and recognising all that is good about quality sports development.
“By meeting Quest’s high standards, the RFL has shown its commitment to delivering excellent services as a high-performing organisation that wants to challenge itself to do better.
“In these challenging times, it is more important than ever that national governing bodies and others involved in sports development across the country can demonstrate their huge value, and the Quest process helps them do just that.”
Quest is the UK quality scheme for sport and leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice, and encourages their ongoing development and delivery within a customer-focused management framework.
The National Benchmarking Service (NBS) provides critical data on the performance of your leisure facility. Leisure-net Solutions, in partnership with Sport Industry Research Centre (SIRC) at Sheffield Hallam University, works on behalf of Sport England to provide a seamless, rigorous and valuable collection and analysis of participation, financial and customer satisfaction data. For more information, visit questnbs.org.
Joe Smith
Media Assistant

The Rugby Football League
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Phone : 0113 823 9114
Mobile : 07921899106